Gartner, Inc. has revealed its key predictions for identity & access management (IAM) between 2009 and 2011. Speaking ahead of the Gartner Identity & Access Management Summit 2009 in London, analysts have identified forward-looking assumptions around smart-card authentication, identity-aware networks, hosted IAM and out-of-band (OOB) authentication.

“There is a continuing need in this time of economic uncertainty and budgetary constraints for cost-effective, risk-appropriate IAM methods. This includes growing demand for identity-aware networking, host- and service-based IAM offerings and the search for protection from increasingly effective malware attacks against consumer accounts.” Ant Allan, research vice president at Gartner

• - By 2011, hosted IAM and IAM as a service will account for 20 per cent of IAM revenue.
• - Through 2011, 20 per cent of smart-card authentication projects will be abandoned and 30 per cent scaled back in favour of lower-cost, lower-assurance authentication methods.
• - By 2011, 30 per cent of large corporate networks will become ‘identity aware’ by controlling access to some resources via user-based policies.
• - By 2010, approximately 15 per cent of global organisations storing or processing sensitive customer data will use OOB authentication for high-risk transactions.

Read more at Gartner Newsroom…

In a Garner briefing in Stockholm last week, Mark Raskino, VP and Gartner fellow in the Emerging Trends group of Gartner Research, gave a talk about “Business, IT and the Recession”:

“CEOs need new ways to strengthen culture, values and trust as relationships of all kinds are stress-tested [...] Human decision makers made frail by the speed of the programmed & connected world.”

As a consequence of this business trust issue, Gartner sees real possibility of business taking the social web / Web 2.0 seriously.

Via The Content Economy.

Gartner’s Mark McDonald said in a recent interview that the coming year will be a rocky one for CIOs, with a lot of pressure to demonstrate that technology projects are delivering lots and lots of ROI. If ROI is non-existent or too low, the technology is out — along with the CIO that approved it.

However, Web 2.0 technologies and methlodologies will remain above this carnage — because they often cost little to implement, and because they foster new means of collaboration at a time when it’s greatly needed.

Read more at The FASTForward Blog…

Adam Sarner, an analyst with market research firm Gartner, has projected that over 75 percent of Fortune 1000 companies with web sites will have undertaken some kind of online social-networking initiative for marketing or customer relations purposes. But, he added in an interview with CNET News, 50 percent of those campaigns will be classified as failures.

“Businesses will rush to the community and try to connect, but essentially they won’t have a mutual purpose, and they’ll fail.” Adam Sarner

What does he mean by a “mutual purpose?” Any social media campaign has to be an authentic involvement with a community. A successful campaign will serve both the company putting out the campaign and the audience interacting with it and finding that balance is not easy.

Read more at socialmediatoday…

“Ce que Gartner et les autres firmes de vigie essaient de dire aux entreprises avec tous ces chiffres, c’est qu’il faut voir au-delà des vampires et moutons de Facebook, qu’il y a là une socialisation en ligne qui tend à se généraliser et que les entreprises peuvent en tirer avantage. Comment? En utilisant ces types de réseaux à l’interne afin de rapprocher les employés et de les «connecter» entre eux et cela va au-delà de l’utilisation «club social», même si cette dernière est aussi importante.”

Lire la suite sur Emergenceweb…

Gartner just published a report on what the top ten disruptive technologies should be for 2008 to 2012.

1. Multicore and hybrid processors
2. Virtualisation and fabric computing
3. Social networks and social software
4. Cloud computing and cloud/Web platforms
5. Web mashups
6. User Interface
7. Ubiquitous computing
8. Contextual computing
9. Augmented reality
10. Semantics

Two interesting comments taken from the PR annoucement:

“… business IT applications will start to mirror the features found in popular consumer social software, such as Facebook and MySpace, as organisations look to improve employee collaboration and harness the community feedback of customers.”

[Gartner recommends that CIOs establish a formal mechanism for evaluating emerging trends and technologies, set up virtual teams of their best staff, and give them time to spend researching new ideas and innovations, especially those that are being driven by consumer and Web 2.0 technologies.]

“The CIO then needs to act as a conduit from the business to the technology. He or she needs to see how it might be possible to use these technologies to solve a problem the business has identified.”

C’est ce que le groupe Gartner prédit pour 2012. Un an après avoir annoncé de façon tonitruante que 80% des internautes pourraient avoir une présence dans un univers virtuel d’ici fin 2011, le mastodonte américain du conseil se montre un peu plus prudent. En effet, il est forcé de reconnaître que 90% des entreprises ayant investi un monde virtuel le quittent au bout de 18 mois. Leurs tentatives échoueraient essentiellement en raison d’une méconnaissance de leur cible et de ses besoins à l’intérieur des mondes virtuels.

Plutôt que d’en faire une vitrine publique, Gartner suggère par conséquent d’orienter la présence virtuelle vers la formation de personnels dans un premier temps puis la collaboration interne dans un second. En outre, les entreprises devraient commencer par des projets d’envergure modeste puis les étendre progressivement afin de minimiser les coûts et d’augmenter les chances de réussite.

En cas de succès, l’expérience pourra ensuite être étendue plus largement dans l’entreprise voire à l’extérieur de celle-ci, par exemple pour interagir avec des partenaires ou des clients.

Ainsi, Gartner pense désormais que 70% des entreprises auront créé leur propre monde virtuel ou du moins établi une présence privée dans un monde virtuel existant d’ici 2012.