CORT Business Services has adopted wikis and blogs to help foster internal collaboration across different departments and to manage the workflow for its e-commerce site, which rents out home and office furniture and helps companies relocate employees to new locations.
A subsidiary of Berkshire Hathaway, CORT has approximately 2,500 employees spread out across 180 locations. The highly distributed nature of its workforce made it a perfect candidate for a social software suite, notes Lee Thomas, vice president of information technology and product development. “We’re a decentralized company,” he says. “It’s hard to know who is impacted by every decision we make. We need the proper people to stay in the loop regarding relevant information, and stay out of the loop when it isn’t relevant.”
As that comment might suggest, Thomas says most internal communications and project management at CORT had been previously done over e-mail, which had its pitfalls.
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