Let us come back to GM FastLane, General Motors’s PR blog that we mentioned at the beginning of the year. Yesterday, Shel Holtz and Neville Hobson proposed another very good podcast with an interview of Michael Wiley, Director New Media, GM Communications, General Motors, the man who is behind GM FastLane. The quality of the podcast is not very good since Shel and Neville are skyping out this time; however, the content is very interesting!
General Motors really appears to be one of the first “non-hitech” companies to implement PR blogging. “One of the main goals is to get a new direct line to the various stakeholders of General Motors; up until recently, PR communications were mostly transmitted by the media and there was no way for the customers to get back to General Motors“, says Michael Wiley. Now there is. Even their employees post comments! The blog created an excellent way to collect feedback and to encourage the dialogue. Since the decision was taken and imposed by Bob Lutz himself (he blogs with a BlackBerry!), the initial internal resistance was quickly put aside. Michael Wiley explains that they do not have any editorial calendar for the moment; when topics come up other senior executives will probably start to blog too. They have not planned any other blogs for the moment, there is enough work to learn and to respond to all the comments; every comment is read and they want a consistant and high level communication. As for the negative side of blogging: inappropriate or offensive comments, Mr Wiley says that they probably had to remove less than 10 (or even 5). Such an impressively low number should probably be used as an example for PR people and CEOs who are still reluctant to start a blog because of the comments.
Apparently, General Motors are investigating further to better use or to include other techniques such as podcasting (they actually started already), videologging, RSS. This week, their VP of global communication starts the first internal weblog of the company. Well done!
The complete conversation is available in the podcast or in writing.