The same way all of us sometimes, not to say often, do not realise the value of the information and knowledge we have as individuals, the same way most of the companies out there are not aware of the collective knowledge of all their employees. As a result, they are losing, every day, opportunities and chances to grow.
Not recognising internal knowledge= not managing it= losing it= losing opportunities= losing money!
Knowledge is not only a piece of news that you just read on a newspaper or that you fortunately heard at the coffee machine. From a business perspective, it represents many things that you may have neglected or missed. For instance:
- The knowledge that you have but…
- you received it too late
- it was altered
- it was wrongly targeted and as a result it is useless
- it took you too long to find
- it is unclear
- The knowledge that you need but you do not know where/how to find it
- The knowledge you don’t know it exists
- The knowledge you don’t know (yet) you need it
- The knowledge you lost or forgot
- etc.
Think a minute. Imagine all the things you miss, every day, and so do all of your team members and colleagues. Corporate weblogs and other KM tools help businesses to improve many of the situations above. They do not change things on their own since they are only tools but still they provide a platform people can rely on to store, share, learn, search, exchange, organise all the information that cannot be handled by common business applications with structured data models. And using a weblog is so easy: no training, ultra-easy web based interface, no complicated validation processes, instant publication, central storage, facilitated collaboration, etc.
Having the right tool is a good start but then you need a method; we, at b-spirit.com, help businesses to assess their working environments and processes in order to find the most adapted way for them to manage their existing knowledge and also to build on it. Just send us a quick note now and we will tell you more!
And yes Hans Henrik, you are right, it is not only about marketing and PR!